FAQs

1. What is your turnaround time?

Turnaround time depends on order demand, order size, and how detailed the design is.

• Please allow a minimum of 2 weeks’ notice for most custom orders.

• Rush orders may be available for an additional fee.

• For exact timeframes, contact us before placing your order.

2. Do you accept cash?

Cash payments are accepted for local orders only.

• Payment arrangements must be made before any custom work begins.

• No order will be started without confirmed payment.

3. Is a deposit required?

Yes. Full payment or a deposit (depending on the order) is required before production starts. This secures your spot on our schedule.

4. Are custom orders refundable?

All custom orders are final sale. Because items are made specifically for you, we do not offer refunds or exchanges once production has started.

5. Can I make changes after placing my order?

Changes must be requested before production begins. Once printing or pressing starts, changes cannot be made.

6. Do you provide design services?

Yes! We can assist with basic design setup or adjustments.

• Design fees may apply depending on complexity.

• Customer-provided designs must be print-ready.

7. What file formats do you accept for designs?

We accept PNG, SVG, PDF, and high-resolution JPEG files.

Transparent backgrounds are preferred for best results.

8. Do you offer bulk or group discounts?

Yes! Bulk pricing is available for large orders, events, teams, or businesses.

Contact us for a custom quote.

9. Do you ship orders?

Yes, shipping is available.

• Shipping costs are calculated at checkout.

• Local pickup may be available upon request.

10. What if there is an issue with my order?

Please contact us within 48 hours of receiving your order if there is an issue. We’ll be happy to review and assist.

11. Can I bring my own shirts?

Yes, customer-supplied garments may be accepted.

• We are not responsible for garment defects or damage during pressing.

• Pricing may vary.